Every complaint goes to the management dashboard
The internal dashboard lists complaint reference, date, phone number, order reference, and complaint details.
Complaints
Report food, order, ride, or service issues from one page.
Use this page when something went wrong and you want the complaint to go directly into the management dashboard for follow-up.
What you can report
- Food quality or missing items
- Order delivery or rider problems
- Billing or support issues
Complaint form
Tell us exactly what happened.
The more detail you share, the easier it will be to review in the management dashboard.
Add the order reference when possible
If the issue is related to food or delivery, your order reference helps connect the complaint to sales data and customer comments.